Return & Refund Policy
Our policy lasts 30 days from the date your package arrived. If 30 days have gone by since your package arrived, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any opened liquid, concrete, or powdered product are exempt from being returned.
To return a product, you must first submit a Return Request from your Contigo account. We will verify your purchase through your account. If you do not have an account, you may be required to submit a proof of purchase before the request can be approved.
Special ordered products may be subject to a 25% restocking fee if returned or canceled. If the product has been shipped by the manufacturer/vendor, we cannot cancel the order. To return that product, you will have to ship it to Contigo Tool once you receive it.
Please do not send your purchase back to the manufacturer unless requested otherwise.
Please note a 25% restocking fee may apply to all returns and is up to our discretion.
Reasons for Return:
“The product has defects in manufacturing and/or workmanship.”
We will fully refund or provide product replacement and pay return shipping cost.
“You shipped me the wrong item.”
We will fully refund or provide product replacement and pay return shipping cost.
“I ordered the wrong product.”
We will issue the refund as an in-store credit (for the product, not shipping) and you will be responsible for the return shipping cost (Restocking fees may apply). In all cases you will have to pay return shipping.
“I ordered too much/I don’t need.”
This is up to our discretion. In most cases we will refund your purchase (for the product, not shipping), but there may be a 25% restocking fee on your order. In all cases you will have to pay return shipping.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or will be issued as in-store credit (depending on reason for return).
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.
Exchanges (if applicable):
To return your product, you will receive shipping instructions after your request is approved. Once we received the returned product, we will ship out your replacement item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.